# Terms of Service The most trusted multidisciplinary AI agent for enterprise teams and small businesses > These terms govern use of the United AI platform. By using the service, you agree to them on behalf of your organization. If you don't agree, don't use the service. Legal / Terms Effective July 31, 2026 ยท Contact [hello@joinunited.ai](mailto:hello@joinunited.ai) ## The service United AI is a business-to-business platform. Enterprise customers use an AI chat interface to plan and execute employee experiences: sourcing vendors, placing orders, booking travel, and running programs. United AI procures those goods and services as principal and bills your organization for them as part of the service. Specific commercial terms are set out in the customer agreement between your organization and United AI. ## Accounts Accounts belong to organizations, not individuals. The organization is responsible for its users, for keeping credentials secure, and for the accuracy of the data it provides, including employee directory data it chooses to sync. Individual users act on behalf of their organization. ## Acceptable use - Use the service lawfully and only for legitimate business purposes. - Don't attempt to break, overload, reverse-engineer, or gain unauthorized access to the platform. - Don't upload content you have no right to share, or use the service to harm others. - Don't misuse the payment features or attempt to transact outside approved workflows. ## Fees United AI charges for the service, including a platform fee on spend and any subscription or usage fees. The applicable fees and how they are calculated are disclosed in your organization's customer agreement. Your organization is billed for the service inclusive of the cost of the goods and services United AI procures to deliver it. ## Prepayment for services Your organization prepays United AI for the service by wire, ACH, or another method we make available. A prepayment is a payment for services, not a deposit. On receipt, prepaid amounts are United AI's funds, recorded as a credit balance against which your organization's service charges and the cost of goods procured for your organization are applied. The credit balance is not a bank, deposit, or custodial account. It is not held for your organization, it is not segregated as your organization's property, it earns no interest, and it is not insured. It is not redeemable for cash on demand and cannot be transferred to a third party. United AI applies prepaid amounts only to your organization's service charges and to the goods and services procured to deliver the service. If an unused credit balance remains when the customer agreement ends, or your organization requests a refund of unused amounts, we refund it as set out in the customer agreement, less amounts already committed to vendors for your orders, charges already incurred, and any amounts owed to us. ## Payments to vendors United AI is the buyer of record for the goods and services it procures to deliver the service. We hold the vendor accounts, we contract with vendors in our own name, and vendors are paid by us. Your organization does not become a party to those vendor contracts, and your organization's funds are not used to pay vendors directly. When you approve an order, you instruct United AI to procure the goods or services described and you agree to be charged for them as part of the service. United AI pays the vendor using its own funds, and issues an ephemeral single-use virtual card scoped to the exact amount and destroyed after the transaction. ## Customer data Your organization retains ownership of the data it provides. We process it to deliver the service as described in our [Privacy Policy](https://www.askunited.ai/privacy). You're responsible for having the rights and permissions needed to share employee and third-party data with us. ## Service provided "as is" The service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted or error-free, and vendor availability, pricing, and fulfillment are outside our control. ## Limitation of liability To the maximum extent permitted by law, United AI will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the service is limited to the amounts your organization paid United AI in the three months before the event giving rise to the claim. ## Termination Either party may terminate as set out in the customer agreement. On termination, your right to use the service stops, we handle your data as described in our Privacy Policy, and any unused credit balance is refunded as set out in the customer agreement. ## Governing law These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in California. ## Changes We may update these terms as the product evolves. Material changes will be reflected by a new effective date at the top of this page. ## Contact United Artificial Intelligence Company, Inc., [hello@joinunited.ai](mailto:hello@joinunited.ai). --- Page: https://www.askunited.ai/terms Last changed: 2026-11-10 **Talk to United:** [Book a meeting](https://www.askunited.ai/#book-a-demo) or email hello@joinunited.ai.