# An AI agent that books business travel inside company policy The most trusted multidisciplinary AI agent for enterprise teams and small businesses > United is an AI agent that plans and books flights and hotels for your employees inside your travel policy, and pays for them from a company wallet. [Use cases](https://www.askunited.ai/use-cases) ## What it is United is an AI agent that plans and books flights and hotels for your employees inside your travel policy, and pays for them from a company wallet. ## Who it is for Companies whose employees travel for work, and the travel managers, assistants, finance teams and approvers who look after them. Public agencies that must book through a contracted travel agency, a booking tool or a state travel office. ## What the agent does, step by step 1. An employee asks in plain words, in the app or in Claude or ChatGPT: where, when and why. 2. United finds flights and hotels that fit the trip and checks each one against your policy. 3. It shows the options with their prices, and the traveller picks a seat on a seat map. 4. When your rules need an approval, the approver gets the request with the cost, the budget it draws on and the rule that asked for it. 5. Once approved, United books and pays from the wallet, or hands the trip to the booking channel your policy requires with every detail filled in. 6. The receipt and the accounting codes are filed at the moment of purchase. 7. When a flight moves, United handles the change, the cancellation or the refund and tells the traveller. ### Everything it handles - Flights and hotels - Seat selection on a seat map - Changes, cancellations and refunds - Disruption handling when a flight moves - Trip requests and approvals for employees who need one before they book - Group trips, where each traveller fills in their own details and seat preferences from a link, with no account needed - Per diem looked up for the exact destination, calculated per night, with a link to the source and the date it was read - Policy answers that quote your rule and link to where it came from - Handoff to your booking tool or travel office with the trip already chosen and filled in - The payment method your policy requires for each category, followed without the traveller having to remember it - A personal balance for upgrades on a company booking, kept separate from company money - Warp mode: flights and hotels for dozens of travellers booked from one request, in one run - Comfort weighed beside price and time, from turbulence forecasts and the arrival weather, for travellers who ask for calmer flights ## Booking for a whole team at once One request can book flights and hotels for dozens of travellers at once, for an offsite, a conference or a volunteer day. We call this warp mode. The agent sends each traveller a link to fill in their own details, applies your company's travel policy to every booking, and books the whole group in one run. It stops to ask only when something needs a person, such as a fare above policy or a missing passport field. Anything the agent filled in from a traveller's profile or past trips, such as a window seat, shows as a guess with one tap to change it. You see the whole group on one card with one total, and every payment still waits for the approval tap. ### Three tips for group bookings - Give the agent the event, the dates and the list of people in one message. - Set your travel policy once, so the agent can approve inside it and only the exceptions come back to you. - Let each traveller fill in their own profile link, so nothing is typed twice. ## Smoother flights When the agent compares flights, it can weigh comfort beside price and time. It asks a traveller once whether they want calmer flights, and saves the answer to their profile so it applies every time, group bookings included. The jet stream is a band of fast wind high up. Flying with it can shorten a trip, and its edges are where clear-air turbulence tends to be more common. The agent looks at the forecast turbulence and recent pilot reports along each route, shows how smooth each flight is likely to be, and can put the smoother flight beside the others when the prices are close. On sunny days the ground heats up through the afternoon, and rising warm air can make the last part of a landing bumpier. Morning and evening arrivals tend to feel smoother, so the agent can point them out for a traveller who asked for a calmer flight. Turbulence is a comfort matter, and forecasts change. The agent says what a forecast tends to mean and does not promise how a flight will feel. Where no forecast reaches a route, it says so instead of guessing. ## What stays with a person - The wallet. Your company funds it, and the agents cannot spend more than it holds or more than the limits you set. - Approvals. Anything above the thresholds you set waits for an approver before money moves. You can require approval for a whole category, whatever the amount. - Policy and budgets. You set them per company, office, department and person, and they stack. - Supplier terms. Accepting a supplier's terms and conditions always goes to a person, because agreeing to terms can create an obligation your company has not authorized. - Stored cards. A purchasing card is charged only when its cardholder approves that charge. ## Where it works United runs as a shared service operated in the United States, or as a dedicated instance on Amazon Web Services in the region you choose, inside United's account or your own. Your employees use it from the United app on iPhone and Android, from the web, or from inside Claude or ChatGPT through the United connector. They sign in with their work account through your identity provider. For public agencies, your contracted travel agency stays where it is. United does the work before the booking and sends it through the channel your policy mandates. ## What it costs The Teams plan is $2,500 per department, per month. It includes every United agent for that department. Your company loads a wallet. What the agents buy is paid from it at the price shown before each purchase, plus a service fee per purchase that is always shown before you approve. Companies that want United inside their own cloud, connected to their own systems, talk to us about the Enterprise plan. [See pricing](https://www.askunited.ai/pricing) ## How to start 1. Register your company and your first department. You can start the same day, with no sales call. 2. Load the wallet, then set your budgets, limits and approval rules. 3. Invite the people who will ask United for things. They download the app or add the United connector, and make their first request. We suggest starting with one agent and one group of people, then switching on the next agent once the first is working. Switching one on later is a setting, not a new project. [Register](https://www.askunited.ai/register) ยท [See pricing](https://www.askunited.ai/pricing) ## Questions and answers ### Does United replace our travel agency or booking tool? No. Where your policy requires a booking channel, United does the work up front and hands the trip into that channel with the details filled in. The confirmation comes back into United, so the trip lives in one place for questions, changes and receipts. Where your policy allows direct booking, United completes it. ### What happens when an airline declines a change? United repeats the airline's own explanation in plain words and tells the traveller what to do next. It never guesses at a price or a booking, and it never reports something as done when it is not. ### Can a traveller upgrade at their own cost? Yes. A traveller can hold a personal balance they fund themselves. When a booking draws on both, United splits it and records each side against the balance that paid for it. ## Why teams trust United AI ### Built so nothing happens without you. United plans and buys travel, food, gifts, events and supplies inside your company's policy, with your approval on every purchase. - **Nothing is bought without your approval.** Every purchase is approved on United's own page before money moves, and anything above the limits you set waits for your approver. - **Your company's policy is applied to every purchase.** Every action runs inside the budgets, rules and approval thresholds you set, and United never books outside policy. - **Every purchase uses a single-use card for that amount.** Each card is scoped to that exact amount and merchant, closes when the transaction clears and is never reused. - **Every purchase is recorded in an audit trail.** Who asked, who approved, what was bought, what it cost and which budget paid: the same record your auditor works from. - **Your data is kept separate from every other company.** Every record carries your organization and every query is scoped to it. Data is encrypted in transit and at rest. - **You can run United in your own cloud account.** A dedicated instance has its own servers and its own database, shared with no other customer, in your cloud account or ours. - **Every vendor that handles your data is named.** Our subprocessors page names every vendor that processes data for us, and no model is trained on customer data. **Talk to United:** [Book a meeting](https://www.askunited.ai/#book-a-demo) or email hello@joinunited.ai. --- Page: https://www.askunited.ai/use-cases/business-travel Last changed: 2026-11-10