# An AI agent for employee and customer gifts and cards The most trusted multidisciplinary AI agent for enterprise teams and small businesses > United is an AI agent that sends gifts, gift cards and printed cards with a personal message to employees and customers, from one request, inside your budget. [Use cases](https://www.askunited.ai/use-cases) ## What it is United is an AI agent that sends gifts, gift cards and printed cards with a personal message to employees and customers, from one request, inside your budget. ## Who it is for People teams who mark new hires, work anniversaries, holidays and losses. Account managers and leaders who thank customers. ## What the agent does, step by step 1. Someone asks, for example a thank-you card to our 25 best customers before Thanksgiving, with our logo and a short note. 2. United helps choose the kind and size of card, and the front is designed by talking it through. 3. United proposes the message, and the person edits it until it reads right. 4. Treats or a gift card can go with the card. 5. Recipients come from a spreadsheet or from your contacts, and every address is checked before anything is sent. 6. The person sees a proof and approves the purchase. 7. United places the order, and the status and the record of every card stay in one place. ### Everything it handles - New hire welcome packages - Work anniversaries - Bereavement gifts - Holiday gift cards - Customer appreciation - Handwritten notes that ship with the gift - Card Studio: choose the kind and size of card - Card Studio: design the front by talking it through - Card Studio: a proposed message you can edit - Treats and gift cards sent with a card - Recipients from a spreadsheet or your contacts, with every address checked - A proof before ordering, an approval for the purchase, and the status and record afterwards ## What stays with a person - The wallet. Your company funds it, and the agents cannot spend more than it holds or more than the limits you set. - Approvals. Anything above the thresholds you set waits for an approver before money moves. You can require approval for a whole category, whatever the amount. - Policy and budgets. You set them per company, office, department and person, and they stack. - The words and the proof. A person approves the message and the proof before anything is printed or sent. ## Where it works United runs as a shared service operated in the United States, or as a dedicated instance on Amazon Web Services in the region you choose, inside United's account or your own. Your employees use it from the United app on iPhone and Android, from the web, or from inside Claude or ChatGPT through the United connector. They sign in with their work account through your identity provider. For public agencies, gift cards are switched off in configuration, because public purchasing rules generally treat a gift card as a cash advance. ## Works in the apps your team already uses Some of this work happens in apps that have no API. For that, United uses a dedicated phone United runs for your company, so the agent can use apps that have no API. The agent signs in with your company's own accounts on the delivery, rideshare and shopping apps your team already uses, office supply and warehouse retailers, and restaurant reservation and event ticket apps. It works one step at a time, keeps a record of every step, and stops before any payment step until a person approves. ## What it costs The Teams plan is $2,500 per department, per month. It includes every United agent for that department. Your company loads a wallet. What the agents buy is paid from it at the price shown before each purchase, plus a service fee per purchase that is always shown before you approve. Companies that want United inside their own cloud, connected to their own systems, talk to us about the Enterprise plan. [See pricing](https://www.askunited.ai/pricing) ## How to start 1. Register your company and your first department. You can start the same day, with no sales call. 2. Load the wallet, then set your budgets, limits and approval rules. 3. Invite the people who will ask United for things. They download the app or add the United connector, and make their first request. We suggest starting with one agent and one group of people, then switching on the next agent once the first is working. Switching one on later is a setting, not a new project. [Register](https://www.askunited.ai/register) ยท [See pricing](https://www.askunited.ai/pricing) ## Questions and answers ### Do we see the card before it is sent? Yes. United shows a proof, and nothing is ordered until a person approves it and the purchase. ### Where do the addresses come from? From a spreadsheet you upload or from your contacts. United checks every address before the order goes out. ### Can a public agency buy gift cards through United? No. For government accounts the capability is switched off in configuration, and nobody can turn it on by asking. ## Why teams trust United AI ### Built so nothing happens without you. United plans and buys travel, food, gifts, events and supplies inside your company's policy, with your approval on every purchase. - **Nothing is bought without your approval.** Every purchase is approved on United's own page before money moves, and anything above the limits you set waits for your approver. - **Your company's policy is applied to every purchase.** Every action runs inside the budgets, rules and approval thresholds you set, and United never books outside policy. - **Every purchase uses a single-use card for that amount.** Each card is scoped to that exact amount and merchant, closes when the transaction clears and is never reused. - **Every purchase is recorded in an audit trail.** Who asked, who approved, what was bought, what it cost and which budget paid: the same record your auditor works from. - **Your data is kept separate from every other company.** Every record carries your organization and every query is scoped to it. Data is encrypted in transit and at rest. - **You can run United in your own cloud account.** A dedicated instance has its own servers and its own database, shared with no other customer, in your cloud account or ours. - **Every vendor that handles your data is named.** Our subprocessors page names every vendor that processes data for us, and no model is trained on customer data. **Talk to United:** [Book a meeting](https://www.askunited.ai/#book-a-demo) or email hello@joinunited.ai. --- Page: https://www.askunited.ai/use-cases/employee-gifting Last changed: 2026-11-10